Terms of service

Version 2.5, in force from 01 Aug 2025 – supersedes all previous versions

1. Supplier & Contact

Studio3000 GmbH
Bachstrasse 33, 5034 Suhr, Switzerland
Represented by Jennifer von Känel & Björn von Känel
help@tuftinglove.com · +41 (0) 62 552 01 70
UID CHE-213.570.845
German VAT ID: DE351917312

Fulfilment partner:
Fulfillment Europe GmbH, Volbedingstr. 2, 04357 Leipzig, Germany

2. Scope & Contract Formation

These T&C apply to all purchases via www.tuftinglove.com with delivery address in Germany, the EU or worldwide.
Product listings are non-binding invitations to order goods or workshops.
The contract is concluded once you click "Place order" at checkout and we confirm your order by e-mail – distance selling pursuant to §312j BGB.

3. Prices, Taxes & Payment

Prices & VAT: All prices are in EUR. For deliveries within the EU we apply the VAT rate of the destination country (OSS procedure). For deliveries outside the EU: no VAT is charged; import duties and taxes apply on delivery.
Payment methods: No surcharges. Accepted:
- Credit card (Visa, Mastercard, American Express)
- Klarna, PayPal
- TWINT (Switzerland only)
- iDEAL (Netherlands)
- Bancontact (Belgium)
Amounts are due immediately (§75 BGB).
B2B invoice (manual activation): payment terms 30 days net; default interest charged from day 31.
Default interest 5% p.a. (§104 BGB) + dunning fees: 1st reminder: €20, 2nd reminder: €30, 3rd reminder/collection: €40

Special rules for international deliveries:

Norway: We deliver DDP (Delivered Duty Paid) – all customs duties and taxes included.
UK: Delivered DDP if the cart value is equal to or higher than GBP 135 – all customs and taxes included. Below that value, import taxes and duties are charged on delivery by the shipping carrier.
Other non-EU countries: No VAT charged at purchase. Import VAT, customs duties and fees are payable at delivery to the shipping carrier.

4. Delivery, Shipping Costs & Transfer of Risk

Delivery times and shipping costs: Shipping Policy.
Import duties and taxes for shipments outside the EU are borne by the purchaser (DAP Incoterms 2020).
Risk passes to you upon handover to the carrier (§447 BGB).

5. Right of Withdrawal for Consumers

Consumers have a 14-day right of withdrawal pursuant to §312g BGB. Business customers (B2B) have no statutory right of withdrawal. Details and the template withdrawal form are in our Refund Policy. For deliveries to third countries, we voluntarily grant consumers the same right.

Exclusions: custom-cut fabrics, unsealed yarns, goods with hygiene seals (§312g para. 2 no. 1–3 BGB).

Refund options:

For valid withdrawals, you may choose between:

Refund to the original payment method
Credit as store credit in your customer account for future purchases

The store credit is valid for 24 months and is non-transferable and non-refundable.

6. Voluntary Return Policy

We also grant all customers (consumers and B2B) a 14-day return policy starting at delivery. Return costs are borne by you. Refund or store credit is processed within 14 days of receipt. The refund options are the same as for withdrawal.

7. Statutory Warranty & Guarantee

Customer	Goods	Period	Rights	Notes
Consumer	New	2 years	Repair, replacement, reduction or rescission (§437 BGB)	—
Educational institutions	New	2 years	Same rights as consumers	Equal treatment as B2C
Consumer	Used	1 year	As above	—
Resellers	New/Used	Contractual	Warranty governed by separate contract	Possible limitation or exclusion
Other B2B	New/Used	Contractual	Adjustable	—

Exclusion of warranty claims in case of misuse:

Warranty only applies to defects which existed at transfer of risk (§477 BGB). The warranty does not cover defects caused by operating, installation or maintenance errors, improper use, third-party modification, improper consumables or external factors. Tuftinglove may require technical inspection; if the defect is due to an excluded reason, the customer bears costs of inspection and return shipment. Consumer burden-of-proof reversal (§477 BGB) remains unaffected.

Manufacturer warranties apply additionally and do not affect statutory rights.

8. Workshops & Courses

Binding upon payment.
Cancellation by participant:
- Up to 1 month before course: free of charge
- Up to 14 days before course: free rescheduling, cancellation costs full course fee
- From 14 days before course: 50% course fee for rescheduling, 100% cancellation fee
Medical certificate exception: With medical certificate, free rescheduling always possible, no refund.
Substitute participant: may be named at any time, free of charge.
Cancellation by Tuftinglove: if minimum number not reached, cancellation possible up to 3 days prior; choice between full refund or free rescheduling.

9. Digital Products & Copyright

All digital content offered by Tuftinglove (e-books, instructions, videos, patterns, digital templates) is copyright protected. Purchase grants private, non-commercial use only. Copying, sharing, distributing or making publicly available to third parties is strictly prohibited and may lead to legal action. Usage rights transfer upon full payment only.

10. Battery and Electronic Device Disposal (Germany)

Battery disposal: Where we sell batteries or devices with integrated batteries, you as the end user are legally obliged to return used batteries. Batteries must not go into household waste (crossed-out trash bin symbol). You can return used batteries free of charge at municipal collection points or to our warehouse (address above).

Electronic waste: Electrical and electronic devices must not be disposed of via household waste. You can drop them off at municipal collection points or return them to us (where we are obliged to accept returns) free of charge. Please delete any personal data before disposal.

11. Liability

Liability for slight negligence is limited to the order or course value; no limitation applies for intent, gross negligence or personal injury (§309 nos. 7–8 BGB).

12. Data Protection

Data is processed in accordance with our Privacy Policy. Contact and shipping data is shared with Fulfillment Europe GmbH for contract performance (Art 6 para 1 b, Art 28 GDPR).

13. Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution before consumer arbitration bodies (§36 VSBG).

14. Applicable Law & Venue

German law applies, incorporating mandatory consumer rights of the consumer's country of residence. Venue for merchants is Leipzig.

15. Severability

Invalid provisions do not affect the validity of the remaining contract; statutory law applies in place of any invalid clause.