Privacy policy

Last updated: July 31, 2025

1. Controller & EU Representative

Controller:
Studio3000 GmbH – Tuftinglove
Bachstrasse 33, 5034 Suhr, Switzerland
help@tuftinglove.com · +41 62 552 01 70

EU Representative (Art. 27 GDPR):
Pixline Media GmbH & Co. KG
Am Kavalleriesand 5
64295 Darmstadt, Germany
bvk@pixlinemedia.de

2. Legal bases for data processing (Art. 6 GDPR)

  • Art. 6(1)(b): Contract (orders, customer support, workshops)
  • Art. 6(1)(c): Legal obligation (tax, record keeping)
  • Art. 6(1)(a): Consent (newsletter, marketing)
  • Art. 6(1)(f): Legitimate interest (support, analytics, remarketing)

3. Processing & recipients

  • Shop platform: Shopify Inc. (Canada, adequacy decision)
  • Payment services: Shopify Payments, Klarna, PayPal, Twint
  • Shipping: DHL, Swiss Post, UPS
  • Analytics: Google Analytics, Shopify Analytics
  • Marketing: Google Ads, Facebook Ads, Instagram Ads, TikTok Ads (including customer data synchronization)
  • Reviews: Loox, Google Reviews
  • Customer service: Willdesk
  • Newsletter: Shopify Email

4. Your rights (Art. 15–22 GDPR)

  • Access to your personal data
  • Correction, deletion, and restriction of processing
  • Data portability
  • Withdrawal of consent at any time
  • Objection to processing, especially for direct marketing

You can contact us anytime at help@tuftinglove.com.

5. Data breach notification

In case of a data breach, we notify the competent supervisory authority within 72 hours and inform affected individuals without undue delay if necessary.

6. Cookies and tracking

We use cookies and similar technologies for shop operation, statistics, and marketing. You can change your cookie preferences at any time.

7. Complaint rights

You have the right to lodge a complaint with the competent data protection authority in Germany, where our EU representative is located:

Hessian Commissioner for Data Protection and Freedom of Information
Postfach 3163
65021 Wiesbaden, Germany

8. Security & technology

  • Encrypted data transfer via TLS/SSL
  • Regular organizational and technical measures
  • Access controls, password protection

Thank you for your trust – we handle your data responsibly.
Your Tuftinglove team